Sword Art Online Mouse Pads

Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

- How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket, EMS, DHL or Fedex depending on the weight and size of the product, and customer choice. Packages shipped from our US warehouse are shipped through USPS.

- Do you offer free worldwide shipping?

Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

- What about customs?

In most cases they don't apply because the total cost of the order will be small. It's up to you to find out if you have to pay it or not. Unless you have a large order you should be ok but please double check with your local customs.

Please note that import duties, taxes and charges (When applicable) are not included in the item price or shipping charges. These charges are the buyer's responsibility. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

- How long does shipping take?

Shipping time varies by location. These are our estimates (For FREE Shipping only) :

- Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. You can track your order using this LINK.

If you haven’t received tracking info within 5 days, please contact us.

- My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

- Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 - Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds & Returns Policy

 - Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time (60 Business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Pica Collection (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of picacollection.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

- Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.